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‎11-04-2014 10:30 AM

HP Recommended

The "Luminance" pop up box keeps appearing in the center of my HP w19e monitor.  I am unable to exit out of it.  Some times it appears at the main screen, then goes to the Contract & Brightness settings.  It looks almost as if someone is clicking on these settings, then after 30 seconds or so it disappears again, only to reappear sometimes only 4 seconds later.  Any help would be appreciated.

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-05-2014 06:15 AM

HP Recommended

Problem got worse, so I brought it into Staples.  The buttons that work the monitor were jammed and that is why the continued to flash.  I wound up buying a new monitor.  That one lasted 8 years, so it was time for a new one.  Thank you for your help!

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4 REPLIES 4

‎11-04-2014 12:53 PM

HP Recommended

Crosa527, welcome to the forum.

 

What is the make/model of the computer to which it is connected.  I need this information to know which OS you are running.  It may be as simple as reinstalling the monitor.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
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‎11-05-2014 06:15 AM

HP Recommended

Problem got worse, so I brought it into Staples.  The buttons that work the monitor were jammed and that is why the continued to flash.  I wound up buying a new monitor.  That one lasted 8 years, so it was time for a new one.  Thank you for your help!

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‎11-05-2014 05:34 PM

HP Recommended

Thank you for the additional information.  Glad your problem is solved.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
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‎04-26-2016 03:14 PM

HP Recommended

Luminance pop up keeps appearing on my Hp w 19e screen and unable to get rid of it!!

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