No internet connection

[Iris2202]

Setting up a new desktop. After confirmed several keyboard questions, jumped to the page “ connect you to a network - Ethernet 2 not connected”.  The “Next” button at the bottom of page was in grey, so I couldn’t go next step, but there’s no option for going back either. I didn’t even have chance to Sep up internet connection and stucked here.  All other devices can connect to internet without any problem. What should I do now? 

[Irwin6]

Hi @Iris2202,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that you are facing an issue with setting up your new PC.

To understand the issue and help you, please share the details listed below:

Note: Do not share any of your personal information such as serial number, phone number, email ID, etc., on your public post.

- Exact model number/product number(SKU number) of your HP Product (Click here for information on how to find the model number/product number).

- Have you tried to setup your PC by skipping connecting it to the network later for easy setup.

Take care and have a great day ahead!

Irwin6

HP Support