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Posts: 317
Member Since: ‎08-29-2012
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Learn how to use the Forum

Welcome to the HP Support Forum!

 

This forum is a great place to get your questions answered as well as learn how to get the most out of your HP products. If this is your first time in our community, you have come to the right place to learn how the Forum works.

 

Let’s begin with the basic structure of the Forum. The forum is divided into Categories, as in the screenshot below, so that you can easily choose an area relevant to your query.

 

 image1.jpg

 

Each of these Categories, are further divided into Boards, based on specific type of issues or queries. For example, if you click on the + sign beside the Laptop & Notebook Computers category, it will expand and show its boards as below:

 

 image2.jpg

 

You can just go right into any of the boards, search for a particular issue or create your own post.

 

However, if you have used the Search the Community box at the Forum home page, you will be on the Search Results page, where you can create a post directly.

 

 image3.jpg

 

In this case, you will have to choose a board, while you are creating a post, from the Select Location drop-down menu.

 

 image4.jpg

 

Before you delve deeper into this board to find more information about how the Forum works, here are a few things to keep in mind.

Before you create a post, to get the quickest, most accurate response from the community, please include the following in your post:

 

  • A brief Subject title including:
    • Product Name
    • A short description of the problem
    • A detailed message with the following information:
      • Product Name and Operating System
      • How do I find my product name and number?
      • Description of the problem including:
      • Error messages, if any
      • Any changes made to your system before the issue occurred
      • Do not include the product serial number or any private information.

Read more in here: Advice for Asking the Very Best Question

 

You may also be interested in some short videos that show:

You don’t have to be a member to search for answers. However, you will need to register if you want to post a question.

 

There is a lot of information in this board that may help you get the most out of your time on the Forum. You can click here to go back to the main Forum page.

 

Should you have any suggestions or feedback on the site feel free to add comments in the Forum Feedback and Suggestions board

 

We look forward to hearing from you.

HP Forums Team

Want to help? Become an Expert!

I was an HP employee.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation