Monitor issue

[Satah]

Despite having my computer plugged into my monitor with an hdmi cord it is not appearing and the monitor says hdmi inactive. I have tried turning things on and off, adjusting the settings on the monitor and checking the settings on my laptop. This started happening out of the blue.

[Irwin6]

Hi @Satah,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with a connected external monitor to your Laptop.

Please follow the steps below to install the updates if it is an HP laptop

Kindly refer to the steps on this link to update the BIOS and let me know if that resolves the issue.

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

Please install all the pending updates for the Windows operating system following the below steps.

go to Start > Settings > Update & Security > Windows Update and select Check for updates. If the upgrade is available for your device and you want to proceed, download and install it.

Try connecting the HP monitor again and let me know if that resolves the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support