-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Gaming
- Gaming Notebooks
- Re: HP OMEN will not turn on
Create an account on the HP Community to personalize your profile and ask a question
01-12-2016 05:59 AM
As the title sais, my OMEN laptop will not turn on. The power adapter is pluged in, the charging light is on but when I press the power buton, nothing happens!
Solved! Go to Solution.
Accepted Solutions
01-13-2016 09:17 AM - last edited on 03-15-2017 04:57 PM by OscarFuentes
Hi @Roberto_Gomez,
Thank you for your query,
I understand that you are unable to power on your Omen notebook. The adapter is plugged in and the charging light is on, but when you press the power button nothing happens. What is the product number of your Omen?
How Do I Find My Model Number or Product Number?
Are you connecting directly into an electrical outlet and not using a power bar?
Have you tried a different electrical outlet?
Here is a link to HP Notebook PCs - Testing and Using the AC Power Adapter.
When you press the power button to turn it on, do you hear the fan spin up or any hard drive noises?
If the adapter tests OK and you hear no sounds from the notebook at all, please contact HP support for assistance.
Please contact HP support at Contact HP Support.
Please let me know the outcome.
Thank you for participating in the HP Forums! We want to help you as well as others who may experience a similar issue as yourself. Please consider marking the post that resolves your issue as "Accept as Solution" to help other community members!
To show appreciation for my efforts, please click the Thumbs Up icon below.
Best of Luck!
01-13-2016 09:17 AM - last edited on 03-15-2017 04:57 PM by OscarFuentes
Hi @Roberto_Gomez,
Thank you for your query,
I understand that you are unable to power on your Omen notebook. The adapter is plugged in and the charging light is on, but when you press the power button nothing happens. What is the product number of your Omen?
How Do I Find My Model Number or Product Number?
Are you connecting directly into an electrical outlet and not using a power bar?
Have you tried a different electrical outlet?
Here is a link to HP Notebook PCs - Testing and Using the AC Power Adapter.
When you press the power button to turn it on, do you hear the fan spin up or any hard drive noises?
If the adapter tests OK and you hear no sounds from the notebook at all, please contact HP support for assistance.
Please contact HP support at Contact HP Support.
Please let me know the outcome.
Thank you for participating in the HP Forums! We want to help you as well as others who may experience a similar issue as yourself. Please consider marking the post that resolves your issue as "Accept as Solution" to help other community members!
To show appreciation for my efforts, please click the Thumbs Up icon below.
Best of Luck!
01-21-2016 06:38 AM
HP support is telling me to "call again in 3 working days" over and over so I would like to know what to expect.
01-21-2016 07:18 AM
Hi @Roberto_Gomez,
Thnak you for the update.
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.
If you are unfamiliar with how the Forum's private message capability works, this post has instructions.
Didn't find what you were looking for? Ask the community