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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎04-05-2019 03:26 AM

HP Recommended
Product: HP OMEN Notebook
Operating System: Microsoft Windows 10 (64-bit)

Hello, 
My HP omen control isn't working. When i try to change lights on the keyboard, it changes in the program but not physically on the keyboard. When i try to change the speed of the fans, it won't do anything physically either. It changes on the programs and it shows it sets to maximum but physically it's not. I tried re-installing it , restarting my laptop all kinds for stuff and nothing seems to work. I don't understand why, please help! 

 

My laptop info

HP OMEN Notebook

Product number J9K31UA#ABA

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-06-2019 09:41 AM

HP Recommended

@simmypilch,

 

Welcome to the HP Support Community! 

 

In order that I may provide you with an accurate solution, I will need the product number or the exact model for your computer.

 

Follow the steps in the below article to find the product details.

 

https://support.hp.com/in-en/document/c00033108

 

Look forward to hearing from you and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

View solution in original post

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2 REPLIES 2

‎04-06-2019 02:09 AM

HP Recommended

CAN SOMEONE HELP ME?

Was this reply helpful? Yes No

‎04-06-2019 09:41 AM

HP Recommended

@simmypilch,

 

Welcome to the HP Support Community! 

 

In order that I may provide you with an accurate solution, I will need the product number or the exact model for your computer.

 

Follow the steps in the below article to find the product details.

 

https://support.hp.com/in-en/document/c00033108

 

Look forward to hearing from you and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
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