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‎10-04-2016 04:35 PM

HP Recommended
Product: HP Officeject Pro 8600 Plus
Operating System: Microsoft Windows 10 (64-bit)

Yesterday our computer did an automatic upgrade.  I'm not sure what it upgraded, as I did not see it.  Today, my iphone will no longer print a word document from email.  It will pull up the document and when I click print it captures the HP printer and shows the number of pages to be printed, however the content does not appear in the print preview.  All that is there are blank pages and as a result, that is what prints--blank pages. I can print the actual email or I can print from my notes apps.  It will print pdfs.  It will not print the word document.   Can some one help with this?

 

Thanks,

Wanda

3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-01-2016 03:11 PM

HP Recommended
Problem has been resolved.

There was a recent update to the iOS-10.1.1 for the iPhone. After I updated my devices, I am now able to print. Goodbye white pages.

View solution in original post

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7 REPLIES 7

‎10-05-2016 03:14 AM

HP Recommended

Hi,

Sorry to hear you are having problems printing.

Try restarting your apple device - It's a simple fix that sometimes helps re-establish the connection to the printer and remedy other issues.


"
"Say "Thanks" by clicking the Kudos Star in the post that helped you.

--Please mark the post that solves your problem as "Accepted Solution"
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‎10-30-2016 06:41 AM

HP Recommended
Wanda, I am having the same issues.
I was able to print other things from my iPhone. But when I try to print a word document it turns white and it prints blank pages. I have rebooted my phone and printer but that's not the issue.
Please let me know if you find the solution.
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‎11-01-2016 11:37 AM

HP Recommended

Hi @hddominick, 

 

Welcome to the HP Support Forums! I understand that you are having difficulty printing word documents from your iPhone, kudos to you for trying to follow the previously recommended steps. I will be glad to help you from here.

 

I request some information from you, to begin with.

Are you able to make a copy on the printer?

What is the model of the printer you are using?

Try to print a printer self-test page and let me know if it prints fine.

How to do wireless printing on HP Printers article http://hp.care/2eRezVV

Refer this Apple article http://hp.care/2c4Y5Kz which talks about how to use AirPrint.

Reply for further assistance.

 

 

Chimney_83
I am an HP Employee

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‎11-01-2016 03:11 PM

HP Recommended
Problem has been resolved.

There was a recent update to the iOS-10.1.1 for the iPhone. After I updated my devices, I am now able to print. Goodbye white pages.
Was this reply helpful? Yes No

‎11-02-2016 03:38 AM

HP Recommended

Glad to hear that you found a fix :generic:

"
"Say "Thanks" by clicking the Kudos Star in the post that helped you.

--Please mark the post that solves your problem as "Accepted Solution"
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‎11-04-2016 08:14 AM

HP Recommended
Thanks so much for the tip. Just did the upgrade and now I can print. Whew. That's a relief.
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‎08-10-2017 05:49 AM

HP Recommended

I have found some tips for How to Print Mail directly from mailbox of iPhone read this thread: https://www.howtoisolve.com/how-print-mail-from-iphone-ipad/

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