replacement 6830 not connecting wirelessly during set up using instant ink directions

[wmwdwd]

I received a replacement 6830 due to the printhead error. I installed the ink and was following the directions to install the software. I got to the screen where it searced for my device to make the wireless connection and it never "found" my printer. I am not able to make the connection. The information to install on my own wasn't clear. I tried putting in some of the information from the wireless screen and it didn't fit the format that was requested. 

Now I have a replacement paperweight because when I try to print, it isn't able to locate the printer through the wireless connection. When I go through my laptop to try to connect, I get this message: "Unable to connect with the selected device."

I connected the printer to my wireless router on through the wizard function, so that is set in the printer. 

[Donal_M · Accepted solution]

Hi,

Sorry to hear that you're  having issues with your replacement unit.

Try removing the printer (or any existing printers) and then re-adding your printer by opening the preferences tab and then selecting "printers & scanners".

From there, click the minus sign under the printer icon to remove the printer and then re-add it using the plus sign.

I've also included a link here to the user guide here which outlines the wireless connection steps from page 71 onwards.