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‎07-25-2023 06:55 AM - last edited on ‎07-27-2023 08:45 AM by Retired

HP Recommended
Product: HP ENVY 5010 All-in-One Printer

HP insta ink 63/302 65/304 is not working for HP ENVY 5010 Printer - Message - Cartride Problem

The catridgre fits in the Printer (Both Black and Tricolor) and it moves correctly but unable to Copy or Print 

earlier used 65/304  and it worked well , Received last 4 times the same cartridge (63/302 65/304), unable to use the cartrideges

we need a solution ... HP unable to send right cartridges which is  65/304 usually we use this for last 4 years

even after repeated reminders by phone from Luxembourg we receive the same wrong cartridge

serial No: [Personal Information Removed]

Please Guide us 

[Personal Information Removed]

1 REPLY 1

‎07-28-2023 06:52 AM

HP Recommended

Hi @Michael403,

 

Welcome to the HP Support Community

 

I understand you are facing an Instant Ink issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

 

To assist you better, I have sent out a private message to assist you with the next course of action. 

 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Take care and have a good day.
Gaya1239 – HP Support.
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