• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Locked

‎10-09-2021 08:13 AM - last edited on ‎10-09-2021 11:13 AM by Moderator

HP Recommended
Product: HP OfficeJet Pro 6978
Operating System: Microsoft Windows 10 in S Mode

The idea that cartridges from Instant Ink THAT YOU'VE PAID FOR can't be used till empty after you've changed over to Instant Ink on a new printer is reprehensible.  Really STINKS, guys.  I've got them; I've paid for them; I should still be able to use them till they are empty.  All the words I'm not allowed to use in this forum are all the words I give you now!  What a **bleep** corporate decision ....

3 REPLIES 3

‎10-12-2021 11:22 AM - edited ‎10-12-2021 11:22 AM

HP Recommended

Hi @BigRenman,

 

I'd like to help!

 

I understand you are unable to use instant ink cartridges after cancellation.

 

HP Instant Ink cartridges do not work after the end of your current billing period, and you are required to return them to HP. To continue printing after your billing cycle ends, make sure you have standard replacement ink cartridges ready to use in your printer.

 

 You may refer to -Cancel Your HP Instant Ink Service

 

Hope this helps!

 

Keep me posted

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Was this reply helpful? Yes No

‎10-12-2021 12:41 PM - edited ‎10-12-2021 12:46 PM

HP Recommended

Perhaps you don't understand the concept of having ink in my possession - that I have PAID FOR - not able to be used up on my old printer after switching my Instant Ink to my new printer.  Let me repeat ....  That STINKS!  Why can't I use what I have ALREADY PAID FOR.  How unpopular and cheap does HP want to be?

In addition the set-up cartridges for the new printer ran OUT OF INK in the first 28 pages!!  Now I'm waiting over 10 days for my new wonderful Instant Ink cartridges for my new printer that I can't use BECAUSE I HAVE NO INK.  Instant?  I don't think so.  Do you see something wrong here?  I sure do ...

 

Don't tell me things I already know, OK?

1 person found this reply helpful
Was this reply helpful? Yes No

‎10-12-2021 01:34 PM - edited ‎10-12-2021 01:35 PM

HP Recommended

Instant Ink is basically a monthly subscription-based service from HP where you pay a fee each month for the number of pages you print and not for the ink cartridges.

 

Could you provide your instant ink account details in a private message, so I can track the order for the welcome kit?

 

Let me know!

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community or Agent Ask the Virtual Agent

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.