Orange information light on

[Karen178]

Orange information light on

[Gaya1239]

Hi @Karen178 ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand the orange information light on your HP DeskJet 2633 All-In-One Printer is on, it typically indicates an error or issue that needs your attention. Here are some common causes and steps you can take to troubleshoot and resolve the problem:
 

Common Causes and Troubleshooting Steps:

Check for Error Messages on the Printer Display:

• Look at the printer's display panel for any specific error messages or codes. These can provide clues about the nature of the problem.

Paper Jam:

• Open the paper tray and check for any paper jams. Remove any stuck paper carefully.

Ink Cartridges:

• Ensure that the ink cartridges are installed correctly. Sometimes, the light can indicate an issue with the ink cartridges, such as being empty or not properly seated.
• Check the ink levels through your printer software on your computer.

Printer Cover:

• Make sure the printer cover is closed properly. An open cover can trigger the orange light.

Paper Tray:

• Ensure that the paper is loaded correctly in the paper tray and that the tray is not overfilled.

Wireless Connection (if applicable):

• If you're using the printer wirelessly, ensure that it is connected to your Wi-Fi network. A connectivity issue can cause the orange light to appear.

Restart the Printer:

• Turn off the printer, unplug it from the power source, wait for a minute, and then plug it back in and turn it on.

Software and Driver Updates:

• Ensure that you have the latest drivers and software installed for your printer. You can download the latest drivers from the HP Support website.

Additional Steps:

Run HP Print and Scan Doctor:

• HP offers a diagnostic tool called HP Print and Scan Doctor, which can help identify and fix issues with your printer. Download and run the tool from the HP website.

Check the Printer's Manual:

• Refer to the user manual for your HP DeskJet 2633. The manual will have specific troubleshooting steps and error codes relevant to your printer model.

Reset the Printer:

• Sometimes, performing a hard reset can resolve persistent issues. To reset the printer, disconnect the power cord while the printer is on, wait for 60 seconds, then reconnect the power cord and turn the printer back on.

Refer to this document:  HP DeskJet 2600 printers - Blinking lights 

HP DeskJet 2633 All-in-One Printer User manual 

I hope this helps. 

Take care and have a good day.

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