Pausing An Instant Ink Plan - Can I Use Current Rollover Pages?

[Cazkins]

Hello,

I’m on an HP Instant Ink plan for 50 pages a month. At the moment, I’ve got 29 roll-over pages from last month and I might have some rolling over from this month too. I wanted to check that if I pause my plan so that I don’t pay for next month, will I be able to use up my rollover pages? Or will those rollover pages be held and I won’t be able to print while the plan is paused? It doesn’t seem clear at all from what I’ve found online. I don't want to cancel the plan, just not pay more next month when I won't need those pages because I've got rollover left to use.

Many thanks & kindest regards,

Caz

[Rachel571]

Hi @Cazkins,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It seems like your HP printer is configured to work with HP Instant Ink. I will need a few additional details to help you with this.

I request you to share all the details in a private message. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

To understand the issue and help you, please share the details listed below:

• Registered email address and the serial number of the printer.

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a great day ahead!

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rachel571 

HP Support