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‎04-28-2023 09:04 AM - last edited on ‎04-28-2023 01:21 PM by Moderator

HP Recommended
Product: HP ENVY 5010 All-in-One Printer

Hello,

 

I have purchased a second hand printer and an error message is appearing when trying to print. The error requires an update to billing information for the instantink account, however, this is the previous owners.

 

Is there a way to remove instantink account from printer without access to the account?

 

Thank you

1 REPLY 1

‎05-01-2023 07:35 AM

HP Recommended

Hi @GCB1111,

 

Welcome to the HP Support Community. 

 

This issue might require one on one interaction over the phone to fix it.

 

I've sent you a private message with further instructions to talk to instant ink support. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

 

Take care and have a great day ahead! 

Rainbow23 - HP Support.
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