ink cartridge problem

[kenwil]

I have a message stating "Ink cartridge problem/ ink cartridge must be replaced. I replaced both cartilages and cleaned the cartridge ports. Still same issue  HP envy 4500

[Kumar0307]

@kenwil, Welcome to the HP Support Community! I’m here to help.

I see that the printer is not reading the ink cartridges. Make sure you are using HP inks.

Check if the ink cartridges are properly inserted in the printer, you may refer to - Replace HP inkjet printer cartridges

Kindly perform the steps mentioned in this document - Ink cartridge error

If the issue persists with more than 1 set of ink cartridges, I'm afraid it could an issue with the printer.

• I've sent you a private message with further instructions to get this issue sorted.
• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Let me know how it goes. 

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