Incompatible Ink Cartridge(s) Message on HP Photosmart C4480 All-in-One Printer (32130 Views)
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Student
VPeck
Posts: 1
Registered: ‎04-18-2012
Message 1 of 32 (32,130 Views)
Accepted Solution

Incompatible Ink Cartridge(s) Message on HP Photosmart C4480 All-in-One Printer

[ Edited ]

I changed my color ink cartridge (a 75XL) on Monday, 4/16/12, and everything printed fine on Monday.  I shut off my HP Pavilion Laptop and printer on Monday evening.  Tuesday, 4/17/12, I started working on my laptop and when I tried to print the printer's little screen says "Incompatible Ink Cartridge(s) and the monitor of my laptop says  "The following cartridge has a problem:  Black Ink Cartridge".  I had kept the black ink cartridge in (a 74XL) because it still has plenty of black ink in it.  I have removed both the color and black cartridges, made sure the contact point with the printer is clean, made sure that both cartridges have ink in them and that they are placed in the correct locations (black cartridge on the right and color cartridge on the left).  I don't know why I'm getting these messages and why the printer won't print when it did print on Monday after changing the color cartridge.  Both ink cartridges are XL's, however they are not identical. The black ink cartridge is longer horizontally (stick's out toward the printer cartridge door) further than the color ink cartridge.  Both are the same vertically/in height.  Both cartridges are the "XL" type.  I tried downloading and using the diagnostic tool, and it resulted in saying on the monitor of my laptop that there was no problem with the printer.  Can an HP agent contact me and help solve this mystery.  It's very frustrating as I use only genuine HP products (including both ink cartridges); and if I were to buy new cartridges, how do I know this same problem wouldn't occur?  Help please!  My e-mail is [Personal Information Removed] Thank you.

Distinguished Professor
DevRao
Posts: 2,504
Registered: ‎02-03-2010
Message 2 of 32 (32,126 Views)

Re: Incompatible Ink Cartridge(s) Message on HP Photosmart C4480 All-in-One Printer

Hi,

 

Please check the following link for t\s regarding this issue.

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01442936&cc=ad&dlc=en&lc=en

 

If all t\s has been completed reset to printer to its factory defaults removing cartridges from the printer.

 

Steps:

  • Power Button + Cancel Button Combo
  • Enter special key combo 1[Scan] 3[Copy Color] 2[Copy Black]
  • ‘Support menu’ will be displayed
  • Press the 2[Copy Black] until the display shows ‘Reset Menu’
  • Press the 3[Copy Color] once
  • Press the 2[Copy Black] until the display shows ‘Semi-Full reset’
  • Press the 3[Copy Color] once
  • The printer will go off and will power on by itself, else wait for 20 seconds and power on the Printer

Note:

All user settings will be restored.

Although I am an HP employee, I am speaking for myself and not for HP.

--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"
Student
zoe12
Posts: 1
Registered: ‎05-02-2012
Message 3 of 32 (32,029 Views)

Re: Incompatible Ink Cartridge(s) Message on HP Photosmart C4480 All-in-One Printer

I followed the steps below as well as I could.  The responses from my printer weren't quite as listed  As far as I could tell it would only reset the language.  It still says the cartridge is incompatible and it won't print the alignment page or anything else.

Student
LVSue
Posts: 1
Registered: ‎05-13-2012
Message 4 of 32 (31,971 Views)

Re: Incompatible Ink Cartridge(s) Message on HP Photosmart C4480 All-in-One Printer

I was going crazy with the "cartridges not detected" message, but finally I used DevRao's advice on the secret menu and through much messing around, I managed to get the printer back to normal. I think I went to Menu and somehow to Print Test or something. Frankly, I'm sorry I didn't really follow what I was doing because it was difficult to figure out how to maneuver in there. I did do the reset thing, but also did some other things. Anyway, I can't really mark this solved because I don't know how I did it, but I feel like a genius! And I will never turn my printer off again.

Distinguished Professor
DevRao
Posts: 2,504
Registered: ‎02-03-2010
Message 5 of 32 (31,966 Views)

Re: Incompatible Ink Cartridge(s) Message on HP Photosmart C4480 All-in-One Printer

Hi LVSue,

 

Its good to know the issue has been solved. When you remember the steps that you have done please repost so it would be easy for others facing this issue.

 

Thanks,

Although I am an HP employee, I am speaking for myself and not for HP.

--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"
Student
Youdaboss
Posts: 1
Registered: ‎08-03-2012
Message 6 of 32 (30,430 Views)

Re: Incompatible Ink Cartridge(s) Message on HP Photosmart C4480 All-in-One Printer

I followed the detailed instructions to get rid of the "incompatible cartridges" message to no avail.

The subset menu did not appear.

Honor Student
dsapitro
Posts: 3
Registered: ‎02-05-2011
Message 7 of 32 (30,279 Views)

Re: Incompatible Ink Cartridge(s) Message on HP Photosmart C4480 All-in-One Printer

I followed the directions above, printer is stuck on system configuration menu. Please help.

 

Thank you!

Distinguished Professor
DevRao
Posts: 2,504
Registered: ‎02-03-2010
Message 8 of 32 (30,276 Views)

Re: Incompatible Ink Cartridge(s) Message on HP Photosmart C4480 All-in-One Printer

Hi dsapitro,

 

Please press the copy black button to select resets menu.

Although I am an HP employee, I am speaking for myself and not for HP.

--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"
Honor Student
dsapitro
Posts: 3
Registered: ‎02-05-2011
Message 9 of 32 (30,272 Views)

Re: Incompatible Ink Cartridge(s) Message on HP Photosmart C4480 All-in-One Printer

Ok. did that. now what? I really appreciate your help!
Distinguished Professor
DevRao
Posts: 2,504
Registered: ‎02-03-2010
Message 10 of 32 (30,267 Views)

Re: Incompatible Ink Cartridge(s) Message on HP Photosmart C4480 All-in-One Printer

Hi,

 

After you get system configuration menu did you press copy black button? This displays resets menu, select semi full reset by pressing same copy black button and press OK

Although I am an HP employee, I am speaking for myself and not for HP.

--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"
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