Exploding ink cartridge

[NMDanO]

Can I receive compensation from HP for the damage done by the ink that burst out of my new 920xl cartridge when I first opened it for instalation?

[Tehachap]

I've been having the same problem. I don't know what's causing this, but I lose ink on every cartridge I open, no matter how careful I am when opening it.

Tired of stained hands and clothing...

Carol

[Ciara_B]

Hi, do you always remove the tab marked Pull before twisting the orange shipcap?

     

[Tehachap]

Yes. I've even taken the precaution of purchasing the cartridges and letting them sit in my cupboard for a day or two before I insert them in my printer. I'm not having as severe a problem with erupting ink as I did when I first posted this complaint, but I do still have a problem with ink bubbling out when I remove the orange flange/cover. I unwrap the shrinkwrap very carefully, removing the outer wrap before pulling off the orange tab to reveal the air hole in the cartridge.

[Ciara_B · Accepted solution]

Ok, if you've followed the correct opening sequence and get a leak then I'd suggest contacting phone support for a replacement .
Out of interest what is the warranty ends date & country of manufacture?
Thanks
Ciara

[Tehachap]

It was several months ago, and I did report it to HP Customer Service. There were two countries--China and India. They sent me replacement cartridges. I also complained about streaks of black ink on the edges of envelopes. I was told to change out the printhead, which cost me $80 plus a complete new set of ink cartridges. It did not resolve my problem with smeared edges and HP basically wrote back that there wasn't anything they could do because my printer was out of warranty,

Needless to say, I'm still not pleased with HP products. The quality of their products has seriously diminished over the years. My first printer was an HP Laserjet Series II, purchased in 1987. I've historically been an HP customer, even doing beta testing of new printers for them. Needless to say, at this point I won't be buying another HP printer.

[Ciara_B]

Hi Tehachap

Ok so new printhead & cartridges still doesn't resolve the problem with ink on the envelopes. Any luck if you clean the rollers in the printer? Maybe there's residual ink there thats getting dragged onto the envelopes? What size envelopes are they? Would you have a photo you could maybe post here?

Thanks

Ciara

[Tehachap]

No one suggested cleaning the rollers inside of the printer -- I also don't have a clue as to how to do that. For now, I'll have to lay this problem aside as I don't have access to that printer. Thanks for the suggestion. I'll try it at the next opportunity. 

[Ciara_B]

Hi Carol, which printer model do you have? Typically we'd suggest using lint free swab (something that doesn't shed) and bottled water.

The link below is for the PS 5510, but if you let me know your printer model I should be able to grab a specific document for your printer....

http://h20565.www2.hp.com/portal/site/hpsc/template.PAGE/public/kb/docDisplay/?sp4ts.oid=5159859&spf...

[Tehachap]

The printer in question is an HP509c and is at my summer home.

Thanks,

Carol