Exploding ink cartridge

[Ciara_B]

Hi Carol, so the Photosmart c309?

If so, take a look at this link

Cleaning the paper feed rollers

1. Press the Power button ( ) to turn off the product.

2. Unplug the power cord from the electrical outlet.

3. To remove the rear access door, press the handle to the right, and then pull out the door.

   Figure 2: Remove the rear access door

   

4. Wipe the paper rollers with a lint-free cloth which is lightly moistened with distilled or bottled water.

   Manually rotate the rollers to clean rollers all the way around.

   Figure 3: Clean the paper rollers

   

5. Allow the rollers to dry completely.

6. Replace the rear access door. Gently push the door toward the product until it snaps into place.

7. Plug the power cord into the electrical outlet.

8. Press the Power button ( ) to turn on the product.

[Ciara_B]

Hi Carol
Just wondering if this is now resolved?
Thanks
Ciara

[Tehachap]

The HP309 is at my other home and I won't have access to it until next year. The last time I used it for printing envelopes, there were ink smears on the edges of the envelopes. This is the only complaint I have outstanding with HP... the exploding ink cartridges seems to be a one time thing that occurred several months ago.

[DoBuy]

I just opened a brand new 902XL black cartridge to install it in my 3-month-old HP 6975 printer. Yes, I was careful to follow the opening instructions on the cartidge. As soon as I twisted the orange handle, the cartridge spewed black ink all over my office. The "Warranty Ends: Aug 2018" is stamped on the outer package, and it says the cartridge could have been made in any of 5 different countries. Will HP buy me a bottle of ammonia to clean up this crap?