• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎06-02-2016 06:56 PM

HP Recommended
Product: hp 3835
Operating System: Microsoft Windows 7 (32-bit)

i've spent so many hours trying to connect my HP 3835 printer with my HP laptop but to no avail. My printer can connect to my wifi as well as my laptop, but they cannot connect with each other. I also tried to connect thru direct wifi wherein I connected thru the HP printer wifi network but still I cannot print.

 

Pls help me coz the reason why I bought this unit last week is so I won't need to connect my printer thru USB port before I can print. 

2 people had the same question
3 REPLIES 3

‎06-05-2016 07:34 AM

HP Recommended

Hi,

Thanks for using the HP forum.  Have you tried to install the FULL feature software? If you have not, can you download and install the FULL feature printer software from HP for your operating system:

 

http://support.hp.com/us-en/drivers/selfservice/hp-deskjet-ink-advantage-3830-all-in-one-printer-ser...

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



Was this reply helpful? Yes No

‎06-05-2016 06:56 PM

HP Recommended

Hi Sir Greenturtle,

 

Yes, we've already downloaded the said software and installed it. Still, we cannot print wirelessly. The printer is connected to the wifi network. But my HP laptop cannot detect the printer. 😞

Was this reply helpful? Yes No

‎06-05-2016 08:56 PM

HP Recommended

Hi,

 

Can you try the following:

Please Download and run the HP Print and Scan Doctor (PSDR) tool to diagnose and fix your problem

http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-926&h_lang=en&h_client=s-h-e016-1&h_keyword=dg-PDU

Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.