I cannot connect my printer to the internet

[PR72]

I recently changed internet speeds and I cannot connect my HP Deskjet 2540 printer to the internet. I have tried a variety of ways but cannot connect it.

[Raj1788 · Accepted solution]

@PR72

Welcome to the HP Support Community

Note: Check the router band: Many routers can operate in both 2.4 GHz and 5.0 GHz frequency bands, but not all HP printers support both bands. Make sure the 2.4 GHz router band is enabled and broadcasting. If the router broadcasts separate network names (SSIDs) for each band, connect the printer to the 2.4 GHz band SSID.

As the printer is already installed use the below document for Changing from a USB to a Wireless Connection.

Click on this link: https://support.hp.com/in-en/product/hp-deskjet-2540-all-in-one-printer-series/5295960/document/c034...

If the issue persists, I suggest you do a Hard Reset on the printer

(1) Turn the printer on, if it is not already on.

(2) Wait until the printer is idle and silent before you continue.

(3) With the printer turned on, disconnect the power cord from the rear of the printer.

(4) Unplug the power cord from the wall outlet.

(5) Wait at least 60 seconds.

(6) Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

(7) Reconnect the power cord to the rear of the printer.

(8) Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

Update the firmware for the printer using this link: https://support.hp.com/in-en/product/hp-deskjet-2540-all-in-one-printer-series/5295960/document/c029... 

Restart the printer.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

[PR72]

Thank you Raj for the solutions you posted which I was just able to read. I am new to the community and dont know exactly how things work yet. Give me some time to try out the solutions and I will let you know what happens.

[PR72]

Hi Raj, I tried all the solutions that you suggested but unfortunately nothing worked. I am so frustrated that I cannot connect it to the new faster internet that I got. 

[PR72]

Hello Raj, I did it!!! I finally connected my printer to the faster internet that i have. I think what did it, was that i unplugged the cord from the printer and from the outlet and i did the same with the router. I did try alot of things but I do believe that that is what did it!!!! Thank you so much!!!!

[Raj1788]

@PR72

I'm glad to hear you found the solution you were looking for.

Thanks for taking the time to let the community know about the solution!

Take care now and do have a great week ahead.

:)Cheers:)

[LorNor]

How do I check my outer band?