Photos print in a small area when using eprint via email and remote printing does not work.

[acem]

Hello so i would like to print documents remotely and for some reason remote printing does not work on hp smart app and there are no remote printing settings on the app. and when i try to remotely print stuff from the hp smart app, the print button is greyed out but the printer status shows online. and when i try to print photos with e-mail, it prints on a small size on the upper left corner of the a4 paper i have loaded. i would like to know why remote printing doesn’t work and how to fix it and how to resize the photo on e mail printing.

[Alden4]

Hi @acem,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you're encountering a couple of issues with your HP Smart Tank 515 printer. Let's address them one by one.

Remote Printing Issue:

• If the printer status shows as online but the print button is greyed out in the HP Smart app, it could indicate a problem with the connection between the app and the printer. Here are some steps you can try to troubleshoot:
  • Make sure both your printer and the device you're printing from (like a smartphone or computer) are connected to the same Wi-Fi network.
  • Restart both your printer and the device you're printing from.
  • Check for any firmware updates for your printer. Sometimes updating the firmware can resolve connectivity issues.
  • Reinstall the HP Smart app on your device.

E-mail Printing Issue:

• Printing photos via email on your HP Smart Tank 515 is resulting in small prints in the upper left corner of the paper. This could be due to the default print settings for email printing.
  • When sending an email to your printer's email address for printing, you can adjust the print settings within the email itself. Try including commands in the email subject or body to specify the print size or layout. For example:
    • Subject: Print_Size=Letter
    • Body: Print_Size=Letter
    • Subject: Print_Layout=Fit_to_Page
    • Body: Print_Layout=Fit_to_Page
  • Make sure the email you're sending adheres to the supported formats and file types for your printer.

By following these steps, you should hopefully be able to resolve both the remote printing and email printing issues with your HP Smart Tank 515 printer.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support