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‎11-13-2018 11:29 AM - last edited on ‎11-13-2018 11:36 AM by Retired

HP Recommended

Its 2018 whats the fix to get my efax working on a hp envy 114 / 110 series printer. I called both efax and hp with neither being any help. 

2 REPLIES 2

‎11-13-2018 11:53 AM

HP Recommended

Unfortunately the integrated eFax service is no longer supported on the Envy 114/110 printers. 

 

eFax continues to provide eFax services via their mobile apps and other options independently of HP products. 

I am an HP employee.
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‎11-13-2018 11:57 AM - edited ‎11-13-2018 04:20 PM

HP Recommended

Hello Jpalu1,

 

The eFax service has been retired for HP ENVY and Photosmart Printers. 

 

I found this explaination on HP's support site, link to doc here.

 
Due to changes to HP Web Services support and to the eFax service (a non-HP offering), eFax is no longer available with the following HP printers that the service came with.
  • HP ENVY 110, 111, and 114 e-All-in-One Printers (D411)
  • HP Photosmart 6520, 6521, and 6525 e-All-in-One Printers
  • HP Photosmart 7510 e-All-in-One Printers (C311a and C311b)
  • HP Photosmart eStation All-in-One Printers (C510a and C510c)
As a workaround, documents can be scanned and sent as email PDF attachments, use an online fax service, or check your app store for a faxing app.
 
I suspect this isn't the answer you were hoping to get. There are a number of eFaxing solution out there, I would suggest Googling to see what's out there.
 
Be well,
Trent
I work for HP Inc
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