Bluetooth headphone seen as keyboard in devices and printers and without sound

[IBrahimsyria]

i have bluetooth headphones called Remax RB-T7

i try connecting it to my laptop, it connects but the problem is that the headphones apears to be as wirlesskeyboard 

and there is no sound at all coming out of it

i try connect it to my phone and it run normally

can any one help me or guide for what should i do

thanks

[A4Apollo · Accepted solution]

@IBrahimsyria

Hey there!

                     Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community!

I understand that you have Bluetooth connection issue with your PC.

Looking at the specifications of Remax RB-T7 it is only compatible only with IOS and android.

This Bluetooth headset is not supported by windows. As there is no driver released by the manufacturer for windows.

So windows is detecting that it has found a Bluetooth device however since there is no generic driver available for that headset it is taking keyboard generic driver and listing as a Bluetooth keyboard.

Let me know if this helps!

Have a great day!

[IBrahimsyria]

Thanks for the information and your time.

yea that helped me to understand where the problem was from my laptop or the headphone it self.

now i will go and repick another type which is compitable with windows.

thanks again 🙂