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‎08-25-2016 01:29 PM

HP Recommended
Product: HP ENVY 17-R102NL
Operating System: Microsoft Windows 10 (64-bit)

Hello and thanks for your Help.

 

I have bought this notebook and i have other 2 question:

 

1 backlit keyboard :  the backlit keyboard seems that there is no even if indicated in the technical specifications

 

2 microfone: The microphone does not work; I had never tried the microphone.

I tested it with Skype (OS windows 10)

I updated the drivers.

Nothing

Could you please help my?

 

Thanks a lot in advance again

 

Microphone Set Up.JPG

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-29-2016 11:34 AM - edited ‎08-29-2016 11:35 AM

HP Recommended

Hey, Marty. Thanks for posting. I suggest you follow the steps to resolve both the issues.

 

Keyboard backlight: Press the “fn” key and simultaneously hold the” Spacebar”. Then press “F5” to turn the backlight on/off. Or simply press “fn” key and “F5” key to turn the backlight on/off.

 

I also suggest you follow the “HP PCs - Resolving Microphone Problems (Windows 10, 😎” and reply back.

Resolv_S
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!

View solution in original post

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4 REPLIES 4

‎08-29-2016 11:34 AM - edited ‎08-29-2016 11:35 AM

HP Recommended

Hey, Marty. Thanks for posting. I suggest you follow the steps to resolve both the issues.

 

Keyboard backlight: Press the “fn” key and simultaneously hold the” Spacebar”. Then press “F5” to turn the backlight on/off. Or simply press “fn” key and “F5” key to turn the backlight on/off.

 

I also suggest you follow the “HP PCs - Resolving Microphone Problems (Windows 10, 😎” and reply back.

Resolv_S
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!

Was this reply helpful? Yes No

‎09-05-2016 02:09 PM

HP Recommended

Thanks a lot.

 

I have understood about Keyboard backlight.

 

I'm trying to solved problem about Microphone.

 

I'll let you know asap

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‎09-05-2016 02:12 PM

HP Recommended

Hello,

 

sfortunately link about Microphone don't run could you explain ?

 

Thanks in advance

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‎09-05-2016 02:23 PM

HP Recommended

excuse me for delay about my feedback

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