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‎04-27-2024 04:07 AM

HP Recommended
Product: Victus by HP 16.1 inch Gaming Laptop PC 16-d0000 (2V8V3AV)
Operating System: Microsoft Windows 11

Hello, I have laptop HP Victus 16.1 , system windows 11 pro, and your speakers inside B&O.. i dont know.. but I suppose its very silent.. why? I have this program.

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1 ACCEPTED SOLUTION

Accepted Solutions

‎04-28-2024 01:23 PM

HP Recommended

Hi @22Gosia,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are facing an issue with the speakers on your Laptop.

Please follow the steps below to perform an audio test to confirm if the hardware is working fine.

 

1) Shut down the computer.

2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.  

3) Press F2 once.

4) click Component Tests > click Audio, and then click Run once.

 

If you hear the normal sound from the internal speakers during performing the test, the speakers are working fine.

 

Kindly refer to the steps on this link to further troubleshoot and let me know if that resolves the issue.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irwin6
I am an HP Employee

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!

View solution in original post

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1 person found this reply helpful
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3 REPLIES 3

‎04-28-2024 01:23 PM

HP Recommended

Hi @22Gosia,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are facing an issue with the speakers on your Laptop.

Please follow the steps below to perform an audio test to confirm if the hardware is working fine.

 

1) Shut down the computer.

2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.  

3) Press F2 once.

4) click Component Tests > click Audio, and then click Run once.

 

If you hear the normal sound from the internal speakers during performing the test, the speakers are working fine.

 

Kindly refer to the steps on this link to further troubleshoot and let me know if that resolves the issue.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irwin6
I am an HP Employee

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!

Reply
1 person found this reply helpful
Was this reply helpful? Yes No

‎04-30-2024 04:15 AM

HP Recommended

Test wyszedl. Ok. Widocznie taka głośność jest fabrycznie. Dziękuje, pozdrawiam

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‎05-02-2024 06:58 AM

HP Recommended

Hi @22Gosia,

 

That's great! Happy to hear that there is no issue with the hardware. I appreciate your efforts in performing the steps to fix it and If you need further assistance feel free to reach out to us.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

Take care and have a great day ahead!

 

Irwin6

HP Support

Irwin6
I am an HP Employee

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!

Reply
Was this reply helpful? Yes No
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