Lost Beats software and control panel

[Bucky53]

Lost all audio on my HP OMEN Notebook PC 15. Installed Realtek sp71314 driver from website and got the audio back, but volume is very soft. That's when I noticed the Beats icon had also disapeared and can't find it anywhere.

I looked everywhere on the HP site for the software to reinstall the Beats Audio, but can't find it anywhere and I don't see any references to Beats and OMEN on the help pages.

[DavidPK · Accepted solution]

Hi,

Try the following.

Download the Realtek HD Audio installer on the link below and save it to your Downloads folder.

http://ftp.hp.com/pub/softpaq/sp69001-69500/sp69058.exe

When done, hold down the Windows key and press R

Into the Run window, type devmgmt.msc and hit enter.

In Device Manager, expand Sound, Video and Game Controllers.  Right click the Realtek device and select Uninstall - you should also get a prompt to remove the current driver, tick the box to allow this and then proceed with the uninstall.

When complete, restart the notebook.

When windows has reloaded, open your Downloads folder, right click on the Realtek installer and select 'Run as Administrator' to start the installation.  When this has completed, restart the notebook and let windows fully load for a few minutes before checking.

Regards,

DP-K

[Bucky53]

This worked... Thank you very much.

[DavidPK]

You're welcome

All the best,

DP-K