Always boots "Preparing automatic repair" the fails with error in winload.efui

[Mike161]

My notebook failes to boot.  As it is starting I see the message preparing automatic repair then the blue screen comes up with Recovery  There was a problem with a device connected to your pc.  An unexpected I/O error occured .

File:\windows\system32\winload.efi  error code 0xc00000e9 and no matter the option selected the same thing occurs.  Even trying to  boot to recovery.  

I downloaded Win10 via the tool and made a usb efi boot flash drive and it fails with a error. Windos has encountered a problem communicating with a device connected to your computer.

 File:\windows\system32\boot\winload.efi  same error code.

I did load the flash drive with both 32 & 64 bit versions.  The error occurs botting either version.  I finaly got into the diagnostic and ran the complete test with everything passing.  What do I try now?

[Jeet_singh · Accepted solution]

Hi @Mike161,

Thank you for posting on HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More.

As I understand you are getting an error message on startup on your HP notebook. Don't worry as I'll try my best to help you with this,

Let's try these steps here:

Perform a Hard Reset

Attempt a Bios Recovery

Run an extensive test on the Hard drive from F2

Depending on the test results, If it passes, I would suggest you perform a System recovery using the partition available on your PC. Doing this will wipe off everything from the computer. Please remember to backup all your important data. If this option fails which means either the partition is corrupted or system file is missing. 

Link to perform recovery: Click here

The only other way to install Windows would be to order the recovery media for your laptop and using the recovery media you can install Windows. You can check if the recovery media is available online on www.hp.com/drivers by entering the exact model no. of your laptop. To find the exact model no. click here: http://hp.care/2bygf7l

Otherwise, you could also reach HP phone support to order the recovery media. Please fill in the product details to get the tech support number. 

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone numberCase number and phone number appear.

They will be happy to assist you immediately.

Let me know how that pans out, 

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

[Mike161]

All of these steps were done with no success,  After chatting with support the laptop has to be returned for repair.  Thanks for the response.

[MSchulzy]

Hi There.

I am getting same issue. What was the end result? Was it a hardware issue even though the diagnostics are passing all the hardware? I have a case with HP for this laptop and thankfully it's still under warranty.