If you encounter ACPI errors, specifically the hardware IDs ACPI\VEN_BOOT&DEV_0000 and ACPI\VEN_PRP&DEV_0001, when using an HP Chromebook G2, it typically indicates an issue with device driver or firmware compatibility. Here are some steps you can take to resolve these issues:
Update Chrome OS: Ensure your Chromebook is running the latest version of Chrome OS. Updates often include driver and firmware fixes that can resolve ACPI-related errors.
Powerwash Your Chromebook: A powerwash resets your Chromebook to its default factory settings and can resolve software-related ACPI issues. Note that this will erase local data, so back up important files beforehand.
Go to Settings.
Click onAdvanced.
Under Reset settings, select Powerwash.
Check Device Manager on Other OS: If these errors appear while using another operating system through virtualization or dual boot, ensure the correct drivers are installed for the Chromebook's unique hardware.
Reinstall or Update Drivers (if applicable): In some scenarios, reinstalling or updating the drivers through the operating system's Device Manager (if applicable) may be necessary.
These steps are general recommendations, and the exact solution may depend on the specific configuration and the OS being used. If the above did not help you specifically with your device, please click hereto create a new post and share your product information for the detailed list of troubleshooting steps
