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‎05-27-2016 11:28 AM

HP Recommended
Product: ENVY 15-K058CA - G6U36UA#ABL
Operating System: Microsoft Windows 8 (32-bit)

The notebook does not run boot, hp internal diagnosis has the following result:

 

product ID: G6U36UA#ABL

fault ID: 9C0D5W-79T84K-MFPV6K-60VG03

 

I request guidance about how to proceed to solve this failure

 

Thank you and best regards!

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-27-2016 12:11 PM

HP Recommended

If the diagnostics listed a hard drive failure, you will need to replace the hard drive with a like unit. After replacing the hard drive, you will need to use the HP Recovery Media you created when you first setup your computer to return it to a factory like state. If you didn't create this media, please see DVD - Windows 8.1 64b (Dual Language) + Supp 2 Recovery Kit to order the media.

 

Please see HP ENVY 17 Notebook PC / HP ENVY 15 Notebook PC - Maintenance and Service Guide for instructions on replacing the hard drive.

 

If you have any further questions, please don't hesitate to ask.

 

Please click the White KUDOS "Thumbs Up" to show your appreciation

Frank

***** Please click the "White Kudos" Thumbs Up to say THANKS for helping *****
***** Please click the "Accept As Solution" on my post, if my help solved your issue *****
***** This is a user supported forum. I am a volunteer and I don't work for HP *****

HP a1632x - Windows 7, 4GB RAM, AMD Radeon HD 6450
HP p6130y - Windows 7, 8GB RAM, AMD Radeon HD 6450
HP p6320y - Windows 7, 8GB RAM, NVIDIA GT 240
HP p7-1026 - Windows 7, 6GB RAM, AMD Radeon HD 6450
HP p6787c - Windows 7, 8GB RAM, NVIDIA GT 240
HP ENVY x360 m6-w103dx - Windows 10, 8GB RAM, Intel HD 520

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎05-27-2016 12:11 PM

HP Recommended

If the diagnostics listed a hard drive failure, you will need to replace the hard drive with a like unit. After replacing the hard drive, you will need to use the HP Recovery Media you created when you first setup your computer to return it to a factory like state. If you didn't create this media, please see DVD - Windows 8.1 64b (Dual Language) + Supp 2 Recovery Kit to order the media.

 

Please see HP ENVY 17 Notebook PC / HP ENVY 15 Notebook PC - Maintenance and Service Guide for instructions on replacing the hard drive.

 

If you have any further questions, please don't hesitate to ask.

 

Please click the White KUDOS "Thumbs Up" to show your appreciation

Frank

***** Please click the "White Kudos" Thumbs Up to say THANKS for helping *****
***** Please click the "Accept As Solution" on my post, if my help solved your issue *****
***** This is a user supported forum. I am a volunteer and I don't work for HP *****

HP a1632x - Windows 7, 4GB RAM, AMD Radeon HD 6450
HP p6130y - Windows 7, 8GB RAM, AMD Radeon HD 6450
HP p6320y - Windows 7, 8GB RAM, NVIDIA GT 240
HP p7-1026 - Windows 7, 6GB RAM, AMD Radeon HD 6450
HP p6787c - Windows 7, 8GB RAM, NVIDIA GT 240
HP ENVY x360 m6-w103dx - Windows 10, 8GB RAM, Intel HD 520
Was this reply helpful? Yes No
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