Brand new out of the box HP pavillion 17t Touch Laptop M7H91AV is so slow

[MLubb]

Last night I took my brand new HP Pavillion 17t Touch Laptop out of the box and it is sooo slow.  Boot up is slow.  Running any operations is slow.  Using the internet is slow.  I tried transferring files from Carbonite to this new computer and just the process of accomplishing that setup took me half an hour.  This morning I had to reboot and it took 5 minutes.  I only know enough about computers to be dangerous so I don't mess with to many settings myself.  This unacceptible performance out of a new computer.  It is definately the slowest computer that I have ever owned.  Any solutions  that anyone can offer (reminder, I need step by step instructions)

[WAWood · Accepted solution]

MLubb

Hello;

Allow me to welcome you to the HP forums!

I read your post about serious problems with your brand new HP PC and wanted to help.

Since this is a relatively new machine, instead of struggling for hours to fix it yourself, why not just let HP fix it -- for free!!  

You should contact HP Customer Support directly to have them put you in touch with HP Technical Support to see what they can do about diagnosing and repairing your machine remotely.

I did this recently and the HP Tech was able to remotely access my PC from the Internet and do the needed repairs.

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

Good Luck

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