-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Notebooks
- Notebook Boot and Lockup
- HP BIOS LOCK
Create an account on the HP Community to personalize your profile and ask a question
09-22-2016 02:47 AM
Solved! Go to Solution.
Accepted Solutions
09-22-2016 02:48 AM
Hi,
Enter 67660184
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Windows Insider MVP
09-22-2016 02:48 AM
Hi,
Enter 67660184
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Windows Insider MVP
09-22-2016 03:17 AM
Hi,
Just in case this is a Microsoft account and you normally sign-on with an email and password, see if you can reset the password via another PC from the Microsoft page on the following link.
https://account.live.com/password/reset
Otherwise, there is a general policy on the Forum not to provide methods to bypass Windows log-on passwords, however a local computer shop would be able to do this for you.
Another option, if all your personal data etc is backed-up and the machine originally shipped with 8.1, would be to reset the notebook to its 'Factory Condition' and then set it up from the beginning - ie shutdown the notebook, then start tapping away at f11 as soon as you power on.
A full guide on this can be found on the following link.
http://support.hp.com/us-en/document/c00006110#!&AbT1%3Fjumpid=hpr_r1002_usen_link1
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Windows Insider MVP
09-22-2016 04:39 AM
RESOLUTION
To resolve this issue, download and install the following SoftPaq:
SoftPaq Description
Release Notes
Download SoftPaq
HP Notebook System BIOS Update
Version: 01.18
Revision: A
NOTE: A more recent version of this software may be available. Check for newer versions at http://h20564.www2.hp.com/hpsc/swd/public/readIndex?sp4ts.oid=8741948 .
Hardware Platforms Affected: HP Elite x2 1012 G1
Didn't find what you were looking for? Ask the community