• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need help resolving ACPI Errors ACPI\VEN_BOOT&DEV_0000 and ACPI\VEN_PRP&DEV_0001 on HP Chromebook G2? Click here for the troubleshooting steps.
HP Recommended
N261TX
Microsoft Windows 10 (64-bit)

the laptop is about 2.5 years old - has been working well.

now does not start since the last 5 days - the wi-fi on light glows red and the caps lock indicator keeps on flashing .

have to press the power on key off and on 15 to 20 times and on one of these presses i am lucky and the unit boots.

have tried removing the battery , and then pressing the power key.

nothing seems to be working.

need help...

waiting your advice please.

thank you 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

HifromHyd

 

Hello;

Allow me to welcome you to the HP forums!

I read your post about your laptop not starting in Win10 and wanted to help.

Here are some troubleshooting steps you can try: HP Notebook PCs - Computer Does Not Start (Windows 10) | HP® Customer Support

Good Luck
========================================================================
I am a volunteer and I do not work for, nor do I represent, HP.
---------------------------------------------------------------
If my posts helped you, please click the Thumbs-Up symbol to say thanks.
If my posts solved your problem please click "Accept As Solution".
========================================================================



I am a volunteer and I do not work for, nor represent, HP

View solution in original post

1 REPLY 1
HP Recommended

HifromHyd

 

Hello;

Allow me to welcome you to the HP forums!

I read your post about your laptop not starting in Win10 and wanted to help.

Here are some troubleshooting steps you can try: HP Notebook PCs - Computer Does Not Start (Windows 10) | HP® Customer Support

Good Luck
========================================================================
I am a volunteer and I do not work for, nor do I represent, HP.
---------------------------------------------------------------
If my posts helped you, please click the Thumbs-Up symbol to say thanks.
If my posts solved your problem please click "Accept As Solution".
========================================================================



I am a volunteer and I do not work for, nor represent, HP
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.