HP Pavilion Notebook 15-p119 not shutting down fully

[mrawjm]

Hello.

I've checked the forum for this issue but the issues that other users have slightly vary from my problem.

My laptop: HP Pavilion Notebook 15-p119

I recently installed an official Windows 10 OS onto the notebook (64-bit). It was fully installed from scratch.

Everything seems to be working fine except for one very annoying problem: Every time I tell the notebook to shut down it proceeds to shut down as normal until the screen goes blank (as is normal) and yet the light on the power button stays on and the machine never fully shuts down. It remains in that state until the battery runs down and dies. The only way to shut down the computer at this point is to hold the power button down until it hard shuts down. Upon starting up the computer again, everything is fine and there are no bad effects from the hard shut down.

When it is in the state where the screen has gone blank and the power button light stays on, it is not clear whether Windows is still operating or if Windows has closed but the computer itself is still running.

Please help 🙂

[visruth · Accepted solution]

Hi


It's worth trying HP Expert David's suggestion here:
http://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/Shutdown-problem/m-p/5564084


Regards

Visruth

[mrawjm]

Thank you! All solved now. The solution worked. :womanhappy: