• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎04-24-2017 08:43 AM - edited ‎04-24-2017 08:45 AM

HP Recommended
Product: HP Probook 455 G3 Notebook
Operating System: Microsoft Windows 10 (64-bit)

Trying to start laptop, it will show HP loading screen but then screen turns black and hangs there. You can see a small circle of dots goind around and around and the cursor is also visible but nothing else. 

I have tried all troubleshooting steps: remove USB devices, remove battery and hard reset, boot with battery. No change.

Most frustrating is that it is in warranty but I cannot for the life of me get the number to call customer support (UK) !! 

Please help

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-24-2017 08:47 AM

HP Recommended
Hi,


Please try: http://www8.hp.com/uk/en/contact-hp/phone-assist.html


Regards

Visruth

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎04-24-2017 08:47 AM

HP Recommended
Hi,


Please try: http://www8.hp.com/uk/en/contact-hp/phone-assist.html


Regards

Visruth
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.