HP Spectre 13t-4000 x360 will not turn on

[PWBarrett]

My Spectre worked yesterday, today it won't power on.

Removed the bottom cover.  Immediately spotted a sticker with a hole burned through it.  Underneath are two burned parts.

I have heard of not powering on being a common problem with the x360.  On this forum I have seen lots of very similar pictures, although those threads were for a slightly different model number.

I contacted support - they say parts & labor to replace the motherboard is $714.44.

Of course I have no assurance that even if I paid that, that these obviously under-spec'ed parts have been upgraded, and that it won't just do this again in a month.

It's currently Sunday, but when Parts opens tomorrow I'm planning to see what a motherboard costs.

Apparently some people have gotten this fixed for free as a defect?

[Omar-E · Accepted solution]

@PWBarrett

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

[tuskw]

HI PWBarrett,

I have exctly the same issue (burn in the same area)

Have you any details on how to repair this issue (how to replacethe mother board) ?

do you have any feedback from HP ?

Thanks in advance

RE