• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need help resolving ACPI Errors ACPI\VEN_BOOT&DEV_0000 and ACPI\VEN_PRP&DEV_0001 on HP Chromebook G2? Click here for the troubleshooting steps.
Locked

‎05-21-2016 05:34 AM

HP Recommended
Product: 15-ac107na

Sons 5 month old laptop will not start up, Diagnostic System Quick Check flags the following code

 

FAILURE ID : MC7PX-7T784E-XD7WMF-60A203

 

Hard Drive SMART Check : FAILED

 

Still under warranty so I assume it will be going back , HP support unavailable until Monday morining, any advice? Experience of this failure on here?

Tags (1)
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-21-2016 08:23 AM - edited ‎05-21-2016 08:29 AM

HP Recommended

That error message indicates a hard disk failure.

 

It is unfortunate that this happens to be a weekend.

 

 

Since your notebook is still covered under warranty, it should be a matter of contacting HP for warranty service to arrange to send in your notebook for hard disk replacement. The hard disk is not a customer self repair warranty item.

 

A failed hard disk is a warranty replacement item. You will need to provide the failure ID when contacting HP.

 

Contacting HP

https://support.hp.com/us-en/contact-hp/product/HP-15-ac100-Notebook-PC-series/8499326/model/8903284


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



View solution in original post

Tags (1)
Was this reply helpful? Yes No
3 REPLIES 3

‎05-21-2016 06:24 AM

HP Recommended

Failure ID not in valid format XXXXXX-XXXXXX-XXXXXX-XXXXXX

 

The first section is missing a character.

 

There should be six characters in the first group just as there are in the remaining three groups. 


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No

‎05-21-2016 07:21 AM

HP Recommended

Sorry should be MC7P7X-7T784E-XD7WMF-60A203

Was this reply helpful? Yes No

‎05-21-2016 08:23 AM - edited ‎05-21-2016 08:29 AM

HP Recommended

That error message indicates a hard disk failure.

 

It is unfortunate that this happens to be a weekend.

 

 

Since your notebook is still covered under warranty, it should be a matter of contacting HP for warranty service to arrange to send in your notebook for hard disk replacement. The hard disk is not a customer self repair warranty item.

 

A failed hard disk is a warranty replacement item. You will need to provide the failure ID when contacting HP.

 

Contacting HP

https://support.hp.com/us-en/contact-hp/product/HP-15-ac100-Notebook-PC-series/8499326/model/8903284


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Tags (1)
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.