Hp cq71

[Artist22]

My hp cq71 now sakes rot administrator password then system disabled 66833597 is there anything I can do 

thanks

[DavidPK · Accepted solution]

Hi,

Enter   79791519

Regards,

DP-K

[Artist22]

It worked, but now wants installation disc

status 0xc000000f 

the he boot selection failed because a required device is inaccessible 

[DavidPK]

Hi,

Good to hear it worked Ok.

If the power on password just appeared out of the blue, it can indicate that the HDD has failed and this would also be consistent with the error code you mention.

You can try checking if this is the case as follows.

Shutdown the notebook. 

Tap away at the esc key as you start the notebook to enter the Start-up Menu.  Select the Diagnostic Menu option ( f2 ) and run the tests on the Hard Drive.

Post back with the results, including any error codes that may be generated.

Regards,

DP-K

[Artist22]

100% of the system memory test ok 4,229,828,608 bytes 

primary hard disk 

hard disk passed

hard disk smart passed

sorry for the delay 

[DavidPK]

Hi,

In that case, you could try reloading the operating system from your recovery media - A full guide on this can be found on the following link.

http://support.hp.com/us-en/document/c00006110#!&AbT1%3Fjumpid=hpr_r1002_usen_link1

Regards,

DP-K

[Artist22]

It didn't come with one ! But thanks anyway

[DavidPK]

Hi,

It may still be possible to obtain this media.

Can you post back with the following details.

The full Model No. and Product No. of your cq71 series notebook - see Here for a guide on locating this information.

The version of the current operating system ( ie Windows 7 64bit etc ).

Regards,

DP-K

[Artist22]

X presario CQ71

serial [Personal Information Removed]

product WC142EA#ABU

model CQ71-403SA

product configuration ID 0490120000200D10000020000

bios version f20

sorry I can't remember the operating system but I think it's vista

many thanks Vanda 

[Artist22]

Don't seem to have had a reply ?