• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎04-02-2017 09:30 AM

HP Recommended
Product: hp 15- e189nr
Operating System: Microsoft Windows 8.1 (64-bit)

I have a hp 15 -e189nr locked in a adminstrator password that wont let me factory recover. I get the error number 52324017 and it wont let me factory recover with f11 or can i get to the boot option by tapping escape. i do have a operating system disk for win 10 but cant even get to boot options past the admin password pop up.

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-02-2017 09:32 AM

HP Recommended

Hi,

 

Enter  43082039

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎04-02-2017 09:32 AM

HP Recommended

Hi,

 

Enter  43082039

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

Was this reply helpful? Yes No

‎04-02-2017 09:36 AM

HP Recommended

Your the man thank you sir.

 

Was this reply helpful? Yes No

‎04-02-2017 09:38 AM

HP Recommended

You're welcome :generic:

 

All the best,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.