I'm Just Staring At A Black Screen

[ComputerNub78]

Ok so I've had this computer for a good year, and I do admit I am a bit clumsy and I drop my computer, not from a high place or anything but maybe about 5 ft fall but still after some falls it was still working I think I had dropped it one time before I went to school and when I got home I turned it on then it started acting laggy and it was my wifi then I proceeded to turn it off and turn it back on after that day whenever I try to boot it up I hear clicking in the computer and it just stays at a black screen with no cursor and if I'm lucky it will take me to a screen saying Error something isn't connected I've had my neighbor who looks at computers try to look at it but he said there's a screw that can't be unscrewed and I'm thinking he didn't try so Ive come here to figure out what to do can someone please!!!! Help me.

[SDJL]

Hi @ComputerNub78,

Welcome to HP Forums! I have read your post and wanted to help.

I understand that you boot up your laptop with a black screen. Here is a document may help:

HP Notebook PCs - Computer Does Not Start (Windows 10)

Let me know the results of your troubleshooting, and also post back the product number of your laptop.

If this helps you to reach a solution, please click the "Accept as Solution" button down below in this message. If you wish to say "thanks" for my effort to help, click the "thumbs up" to give me Kudos. :catvery-happy:
 

Regards,

[ComputerNub78]

Hey thanks for the link for now I'm still trying out those solutions but I actually have a video of what my computer does when I boot it https://youtu.be/nJWZXHAmXaw hope this helps you help me, Again thank you in advance

[SDJL · Accepted solution]

Hi @ComputerNub78,

Thank you for the reply!

Please follow the part of "The computer starts, but the display is blank of unresponsive" of "the computer does not start" document, if the hard reset does not work.

[ComputerNub78]

Thank you I went on the site and I think my problem is something is loose in the computer but I had someone try to look inside my computer and they said there was a screw that couldn't be unscrewed I don't know if there lying or not but I know that I don't have the correct tools to fix this any suggestions?

[SDJL]

Hi @ComputerNub78,

Can you post back the the product number, so that I can give you the link of the manual. There are dissembling steps on the manual.

HP Notebook PCs - How Do I Find My Model Number, Serial Number or Product Number?

[ComputerNub78]

I have been looking around my computer and I really still don't see the product number all I see is just the HP 15 at the bottom left corner of my laptop sorry for the inconvience

[tomsmith23]

It’s probably possible that your hard drive is damaged due to the computer drop down. I would suggest you to take out your hard drive from your system and check it into other system to know that whether it is working properly or not. If it doesn’t work fine, then you need to replace your hard drive to boot your system properly. Thanks!!

[SDJL]

Hi @ComputerNub78,

We do not know the product number of your laptop, so we are not sure which one is your manual:

http://h10032.www1.hp.com/ctg/Manual/c04341736.pdf

http://h10032.www1.hp.com/ctg/Manual/c04402649

http://www.hp.com/ctg/Manual/c03597013.pdf

http://www.hp.com/ctg/Manual/c04642845.pdf

Please check the above manuals, they have the dissembling direction of the laptop.

[ComputerNub78]

Thank you so much I think I can get a guy to do this for me also it's was the first link thank you for spending your time to help me in my time of need