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‎05-04-2016 03:19 AM

HP Recommended
Product: X360 11 -n012na
Operating System: Microsoft Windows 8 (64-bit)

Yet again laptop has frozen and crashed.  This time will not reboot.  Followed instructions how to access recovery prior to contacting hp this morning.  Would not discuss problem with my as record shows laptop is out of warranty.  I contacted hp a few months ago and was told said thing scanned receipt sent copy assured record had been updated to reflect correct warranty status. This has got to be the worst laptop purchase ever, I spend most of my time trying to solve sluggish performance issues and recovery options due to laptop either freezing or crashing.  Please can a knowledgeable representative of HP contact me to firstly confirm status of warranty has been corrected and secondly how do I return through laptop under warranty,  

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-04-2016 08:06 AM

HP Recommended

@Jules9906

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 


Thank you for visiting the HP Support Forum.

I work on behalf of HP

View solution in original post

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3 REPLIES 3

‎05-04-2016 08:06 AM

HP Recommended

@Jules9906

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 


Thank you for visiting the HP Support Forum.

I work on behalf of HP
Was this reply helpful? Yes No

‎05-04-2016 08:26 AM

HP Recommended

I look forward to hearing from HP to resolve my many issues. Thank you for your response

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‎05-05-2016 06:15 AM

HP Recommended

@Jules9906

 

Please be patient. You wil be contacted by HP. Creating another thread will not speed it up.


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



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