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‎06-17-2016 09:35 PM

HP Recommended
Product: HP 15-d030nr 15.6-Inch Laptop
Operating System: Microsoft Windows 10 (64-bit)

Hello! My HP 15 laptop has been having issues lately. It's been "overheating" due to a cooling fan malfunction.  But...for some reason, it doesn't overheat when it's on the charger. I believe the overheating started in February, but I might be wrong. I have had the laptop for a 1 and a half years. Any help would be much appreciated! 

1 ACCEPTED SOLUTION

Accepted Solutions

‎06-18-2016 01:04 PM

HP Recommended

Hey @MakoReizei,

 

Welcome to the HP Support Forums!

 

I see that you are having some issues with your HP 15-d030nr Notebook PC overheating. I can help you with that.

 

To start, make sure the notebook is plugged directly into a wall outlet and not a surge protector. Once done, this document outlines how to troubleshoot fan and overheating issues on your notebook.

 

Please let me know the results after following the above. If you are able to resolve your issue, please click on Accept Solution. If you appreciate my help, please click on the thumbs up icon. Both icons are below this post.

~DocCottle
I work on behalf of HP


Please click “Accept as Solution ” below the post that solves your issue to help others find the solution.

Please click the Thumbs up icon below to say “Thanks” for helping!

View solution in original post

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2 REPLIES 2

‎06-18-2016 01:04 PM

HP Recommended

Hey @MakoReizei,

 

Welcome to the HP Support Forums!

 

I see that you are having some issues with your HP 15-d030nr Notebook PC overheating. I can help you with that.

 

To start, make sure the notebook is plugged directly into a wall outlet and not a surge protector. Once done, this document outlines how to troubleshoot fan and overheating issues on your notebook.

 

Please let me know the results after following the above. If you are able to resolve your issue, please click on Accept Solution. If you appreciate my help, please click on the thumbs up icon. Both icons are below this post.

~DocCottle
I work on behalf of HP


Please click “Accept as Solution ” below the post that solves your issue to help others find the solution.

Please click the Thumbs up icon below to say “Thanks” for helping!
Was this reply helpful? Yes No

‎06-18-2016 09:15 PM

HP Recommended

Alright, I think I know what the problem is now. I think the fan is clogged up, because it's being really quiet.  So thank you for helping me with this. Thank you so much! 

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