My laptop wasn't showing the settings. So I decided to reset it. Now it's stuck at the HP logo.

[Kenmeja]

my HP laptop wasn't showing the settings so I decided to reset it & keep my files. Now it's stuck at the HP logo. I bought it in October 2016. Someone help please. The product is HP Notebook 15-ac134ds

[visruth · Accepted solution]

Hi,


Tap away F2 or ESC key as soon as you power on laptop, perform extensive hard drive and memory tests. Wait for it to finish

Have you created HP Recovery USB using HP Recovery Manager after first setup of this notebook?


Regards

Visruth

[Kenmeja]

I did exactly that (extensive hard drive and memory tests). I waited for it to finish and everything "PASSED". I pressed the Exit button & it went back to the previous stage(it just shows the HP logo & doesn't go beyond that.) please advise on the next stage I can take. Thank you

[visruth]

Create UEFI bootable Windows 10 Home 64 bit USB using Microsoft windows media creation tool, please follow this tutorial in order:
https://www.tenforums.com/tutorials/1950-clean-install-windows-10-a.html

Tap away ESC key as soon as you power on to enter BIOS setup and disable secure boot, enable legacy
https://support.hp.com/in-en/document/c00034791

Then plug in USB

Change boot order, tap f9 key as soon as you power on laptop
https://support.hp.com/rs-en/document/c01443326

Save and continue to boot from USB

Windows will be automatically activated after installation while connected to internet

Additional drivers from here: https://support.hp.com/us-en/drivers/selfservice/hp-15-ac100-notebook-pc-series/8499326/model/911188...