New HP notebook hard drive trouble

[Sdbrake]

I purchased a new HP notebook. It arrived yesterday. Today it was frozen and would not even enter the task manager, so I manually shut it down and it has spent the last hour at 66% of "Scanning and repairing drive (C:):"

Did I receive a computer with a defective hard drive? This is literally within the first 24 hours of having the thing.

[WAWood · Accepted solution]

@Sdbrake

Hello;

Allow me to welcome you to the HP forums!

More likely than not, it's Win10 -- if the PC was built a while back, then Win10 is most likely trying to apply the recent Update, which can take hours, and has presented problems to lots of folks.

You paid for free HP Tech Support as part of the warranty coverage, so you might as well make use of it.

While this PC is still under warranty, you should contact HP Customer Support directly to have them put you in touch with HP Technical Support to see what they can do about troubleshooting and repairing your machine remotely.

If they can't get it working again, then see what you can do about a refund or replacement.

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

If you have trouble finding a phone number, then try: 1 (800) 474-6836

Good Luck

[Sdbrake]

This is helpful. After spending a few hours messing with it, the computer is now functioning perfectly. This may sound ridiculous, but it seems like a defective USB mouse was causing problems that forced me to shut down the computer improperly, causing the drive check. 

Thank you for your help, hopefully everything is back to normal.