Pavilion 15 - p065tx, Black screen after BIOS update recommended by HP assistant

[sokw]

System restarted with black screen after accepting BIOS update recommended by HP assistant this morning. AC power always on for at least three hours waiting after the update process finished successfully with auto restart.

Power light is on. Wired broadband light is on. Keyboard CAP lock light and Speaker light are noway responsive.

Hard reset was tried 3 times with no improvement.

External monitor was connected but no signal was output from the laptop, i.e. black screen.

Done several times according to this page to reset the BIOS setting blindly:

http://support.hp.com/us-en/document/c02217843

BEEP sounds was heard when pressing F10 or F5 during the procedures. But still Black screen.

What can I try further ?  Please kindly advice!

[DavidSMP]

Hi @sokw,

Thanks for reaching out! This is a great location to get resolutions and interact with experts from the community. I understand that the computer stopped working after a bios update using HPSA. It will be a genuine pleasure to help you here.:)

Please do the hard reset again. Steps:

• Power down the computer and unplug the charger. Then remove the battery only if it is a removable one.
• Hold down the power button of the unit for 15 seconds to discharge static electrical charges inside the machine.

• Replace the battery and reconnect the charger.

Then please visit this link to recover or restore you bios. Link for bios restore: http://support.hp.com/us-en/document/c02693833

Please perform this step first.

Power down the computer.

• . Then Hold down the “Windows” Key and the  letter “B”  simultaneously and press the power button also for about 5 seconds at the same time.

• Then  follow the on-screen instructions.

If you need to update the bios, please visit this link: http://hp.com/drivers

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. Trust me I have done all I can to help by keeping your best interest in mind. Please reach out for any issues and I'll be there to assist you.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a splendid week ahead. 🙂

[sokw]

Thanks for the help, DavidSMP. But I got no luck, black screen as before.

[DavidSMP · Accepted solution]

Hi @ sokw,

I read and reviewed the post. Thanks for your reply. It looks like the bios is corrupted and hence the computer does not boot anymore. As it cannot be fixed by any software troubleshooting, you will need to contact HP phone support to get the unit serviced.

  HP Technical Support can be reached by clicking on the following link:

http://h22207.www2.hp.com/us-en/?openCLC=true


(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. Trust me I have done all I can to help by keeping your best interest in mind. Please reach out for any issues and I'll be there to assist you.

To simply say thanks, please click the "Thumbs Up"button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a splendid week ahead. 🙂