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Locked

‎01-03-2022 07:21 AM - last edited on ‎01-03-2022 10:42 AM by Moderator

HP Recommended
Product: HP ProBook 450 G7 Notebook PC
Operating System: Microsoft Windows 10 (64-bit)

Problem description

A new laptop that is used by different employees in our organization is stuck on the Power-On Authentication because it requires a password that we don't know anymore.

 

Steps taken to try to solve the issue 

Step 1: phone support with HP: this issue requires a reset of the bios than can only be fixed by buying a new motherboard

Step 2: equipment brought to my reseller: reseller confirms that only HP can fix it and did sent the equipment to HP

Step 3: feedback from hp:  we don't want to replace the motherboard!

 

What now?

What options do we have apart from scrapping a new laptop from over 700 €?

Category:
1 person had the same question
1 REPLY 1

‎01-03-2022 10:42 AM

HP Recommended

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

 


Regards,
MayS.

I work on behalf of HP
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