Power issues all around

[Jess1408]

Ok, first: when the computer goes into sleep/hibernate, it won't turn back on. The power button is lit up, but clicking, pressing buttons and lifting the lid do nothing. I have to hold the power button down and turn it back on.

Second, when I shut it down (properly, through the windows menu) it doesn't turn off! The power button is still lit up and leads me back to problem #1.

I'm getting over holding the button down.

[DavidPK · Accepted solution]

Hi,

If your notebook has an Intel chipset, try the following - ( if you're not sure, post back with the full Model No. of your 15 series notebook ).

Open Settings and select System.  Select Power and sleep, then click on Additional power settings - in the following window, click on 'Choose what the power button does' in the left hand pane.

In the subsequent window, first click on 'Change settings that are currently unavailable' ( near the top of the Window ) and then remove the checkmark from the box against 'Turn on fast start-up (recommended)'.  Click the Save Settings button, then close any open windows and restart the notebook.

When windows has reloaded, download the IMEI driver directly from Intel on the following link, unzip the package and run the installer.

https://downloadcenter.intel.com/download/26127/Intel-Management-Engine-Consumer-Driver-for-Intel-NU...

When the installation has completed, restart the notebook.

When the machine has reloaded, re-enable Fast Start-up and reboot the notebook once again - let Windows fully load for a few minutes before checking.

Regards,

DP-K

[Jess1408]

So far so good, thank you!

[DavidPK]

You're welcome

All the best,

DP-K