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‎08-27-2017 03:13 AM

HP Recommended
Product: Pavilion 15-p078na
Operating System: Microsoft Windows 10 (64-bit)

Installed the free version of malwarebytes antimalware protection. Scanned & found 53 threats- moved these to quarantine. This crashed the pc, which tries to restart and displays "preparing automatic repair", then displays a windows 10 error message, "your pc ran into a problem... We'll restart it for you. Stop code alternates between: NTFS FILE SYSTEM and FAT FILE SYSTEM.

 

Did a systems test:

Hard drive short DST check failed

System extensive test failed

Failure ID RLKU3H-7B78PF-MFPV6K-60RT03. Hard drive 1.

 

 

Help needed asap

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-27-2017 08:19 AM

HP Recommended

The error code might indicate the hard drive has failed.  while that is not likely from a malware, it might just have been the time it gave up.  You can always try to reinstall using F10 as the PC is starting.  That will start the Recovery Manager and can reinstall Windows 10.  If that does not work, then make the Windows 10 reinstall Media from the M$ site - using a working PC

https://www.microsoft.com/en-us/software-download/windows10

Scroll down to the "Using the tool to create installation media" and follow the directions.


I'm not an HP employee.
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View solution in original post

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2 REPLIES 2

‎08-27-2017 08:19 AM

HP Recommended

The error code might indicate the hard drive has failed.  while that is not likely from a malware, it might just have been the time it gave up.  You can always try to reinstall using F10 as the PC is starting.  That will start the Recovery Manager and can reinstall Windows 10.  If that does not work, then make the Windows 10 reinstall Media from the M$ site - using a working PC

https://www.microsoft.com/en-us/software-download/windows10

Scroll down to the "Using the tool to create installation media" and follow the directions.


I'm not an HP employee.
Did this message answer your question? Please indicate below as an Accepted Solution!
Did you find this message useful? Click on the "Was this reply helpful" Yes button.
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‎09-03-2017 03:19 PM

HP Recommended

thanks got this figured out and sent it to get fixed replying on it now exactly what u said thanks 

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