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‎10-25-2017 02:23 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)
I am having trouble with an HP 15-ay130nr that I purchased a little less than three weeks ago. When I turned it on today I was greeted by a screen that read as follows:
"The SMART hard disk check has detected an imminent failure. To ensure not data loss, please backup the content immediately and run the Hard Disk Test in System Diagnostics.
Hard Disk 1 (301)"
1. I am not sure how to back up the data while being locked out of the computer (which it seems I am)
2. In the event that my hard drive has failed (already?!), what are my best courses of action at this point? I am quite fond of my data, as well as having a working computer.
Any and all help is appreciated!
5 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-25-2017 11:00 PM - edited ‎10-25-2017 11:01 PM

HP Recommended

@cyklops1

Immediately after powering on start tapping the Esc key. This will open a menu where F2 System Diagnostics is an option. Tap F2 key and run the tests.

Contact HP with results of diagnostics testing to have the hard drive replaced.

https://support.hp.com/us-en/contact-hp/product/HP-15-ay100-Notebook-PC/12499456/model/16257624

 

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***

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2 REPLIES 2

‎10-25-2017 11:00 PM - edited ‎10-25-2017 11:01 PM

HP Recommended

@cyklops1

Immediately after powering on start tapping the Esc key. This will open a menu where F2 System Diagnostics is an option. Tap F2 key and run the tests.

Contact HP with results of diagnostics testing to have the hard drive replaced.

https://support.hp.com/us-en/contact-hp/product/HP-15-ay100-Notebook-PC/12499456/model/16257624

 

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
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‎10-26-2017 06:49 AM

HP Recommended
Thanks, I've done this and apparently the drive is physically damaged. I'm being sent a new one. Appreciate the help
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