SMART check NOT INSTALLED Short DST NOT INSTALLED?

[seanmwaple]

Envy M6-010DX

Shipped with windows 8.  Had a free upgrade a year or so ago to Windows 10.

I stopped using it since I got a  new laptop and tablet so I just put it away.

Pulled it out this weekend to see if I had some work files on there and it immediately prompted me that there was no OS on the hard drive lol...

Lets me run memory and hard drive tests only.  Memory says its okay but hard drive pops up with

SMART check: Not Installed

Short DST: Not Installed

Please visit www.hp.com/go/techcenter/pcdiags

Soooooooo now what?

[GBL84]

Hello seanmwaple,

This indicates that the Hard Disk Drive is Failing or Failed and might require a replacement to resolve the issue.

HP will provide a replacement Hard Disk Drive if the Notebook warranty is Active, If not you need buy a SATA Hard Disk Drive from a retail shop nearby

Please try the below shown troubleshooting steps once:

Step 01. Remove the battery and unplug the AC/Power Adapter

Step 02. Press and hold the Power button for more than 30 Seconds

Step 03. Plug in the AC/Power Adapter (leave the Battery out for now)

Step 04. Press the Power button and check if the Unit works normal

If the above mentioned steps does not help, then you can try reseating the Hard Drive on your Notebook

If the issue persists again please Contact HP if your HP Notebook is under warranty, HP would replace the Hard Disk Drive and provide you a Recovery media to restore factory operating system after replacement (if you've not yet created Recovery Discs/USB Media)

Note: Back up all the personal data to an external drive if it's possible. Otherwise you could connect the failed HDD via SATA to USB adapter with another PC or same PC after replacement of HDD & re-installation of OS and try copying /recovering the files. You can also refer to the below shown link for further support

http://www.wikihow.com/Recover-Data-from-the-Hard-Drive-of-a-Dead-Laptop

Please click on the link In order to Identify, Prevent, Diagnose & Recover from Drive Failures on HP Notebook Hard Drives & Solid State Drives :

http://h10032.www1.hp.com/ctg/Manual/c02876562.pdf

You can Check your warranty Here to verify the status and Click Here to order a new Hard Drive

Hope this helps, for any further queries reply to the post and feel free to join us again

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Thank You,

GBL84

I am not an HP Employee