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‎08-30-2016 01:48 PM

HP Recommended
Product: HP Stream
Unable to log in to either my account or my wife's account on HP start up scream. It's been working fine and all of a sudden it is saying that our passwords are incorrect for both of us. We have reset them via Microsoft website and they are still saying they are incorrect.
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1 ACCEPTED SOLUTION

Accepted Solutions

‎08-31-2016 01:46 AM

HP Recommended

Hi,

 

One possibility is that the keyboard layout has been changed, so try logging on using the on screen keyboard as follows.

 

At the log on screen, click the Ease Of Access icon in the bottom right corner, select On-Screen Keyboard and enter your password using this.

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

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3 REPLIES 3

‎08-31-2016 01:46 AM

HP Recommended

Hi,

 

One possibility is that the keyboard layout has been changed, so try logging on using the on screen keyboard as follows.

 

At the log on screen, click the Ease Of Access icon in the bottom right corner, select On-Screen Keyboard and enter your password using this.

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

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‎08-31-2016 02:47 PM

HP Recommended

Hi DP-K,

 

Thank you so much for the advice - this has done the trick!

 

The strange thing is I have now logged in and the keyboard is working fine but on the home page it wont work. Do you know why this may be?

 

At least now we are able to log in using the Ease of Access keyboard.

 

Thanks again for you help.

 

Kind regards,

 

Edward

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‎10-11-2017 07:14 PM

HP Recommended
I can not log on to my HP Stream. It keeps telling my that my password is wrong.
I do not know understand what the ease of access icon looks like.
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