• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Any failures related to Hotkey UWP service? Click here for tips.
HP Recommended
HP 15 serial number:[edited]
Microsoft Windows 8.1 (64-bit)

I shut down my laptop today and went shopping. When I came home, it wouldn't turn on. This has happened a couple of times before and I've tried giving it a hard reset. I tried turning it on without the battery and just the power cord and nothing. The light where the power cord goes in is on when it is plugged in. I tried everything and still won't start. My warranty for this laptop is gone and don't know what else to try. Please help!

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi @krakaholyknight,

 

Thank you for your query. I am happy to lend a helping hand. To confirm that I have the correct product, yours is a HP Stream Notebook-11-d007na?

 

I understand that your notebook was working when you shut it down. When you tried turning it on again it would not start. This has occurred a couple of times before and a hard reset  resolved the issue. You tried removing the battery but that did not help. You do see a light on the power port when connected to AC power.  Here is a link to HP Notebook PCs - Computer Does Not Start (Windows 10). Please let me know the outcome.

 

If this has helped you to resolve the issue, please click on "Accept as Solution" on said post. To show that you 'like', or are thankful for my post, kindly click the Thumbs Up” below. If there is anything else I can do to help, please be sure to let me know!

Sparkles1

View solution in original post

1 REPLY 1
HP Recommended

Hi @krakaholyknight,

 

Thank you for your query. I am happy to lend a helping hand. To confirm that I have the correct product, yours is a HP Stream Notebook-11-d007na?

 

I understand that your notebook was working when you shut it down. When you tried turning it on again it would not start. This has occurred a couple of times before and a hard reset  resolved the issue. You tried removing the battery but that did not help. You do see a light on the power port when connected to AC power.  Here is a link to HP Notebook PCs - Computer Does Not Start (Windows 10). Please let me know the outcome.

 

If this has helped you to resolve the issue, please click on "Accept as Solution" on said post. To show that you 'like', or are thankful for my post, kindly click the Thumbs Up” below. If there is anything else I can do to help, please be sure to let me know!

Sparkles1

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.